**Shipping Policy for Discounted Moving LLC**
**Effective Date:** November 2, 2024
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**1. Overview**
Discounted Moving LLC is committed to providing reliable, timely, and secure transportation for items moved. Our Shipping Policy outlines the guidelines and procedures for moving personal and business items across our service areas in Florida, Texas, New York, Georgia, and Illinois.
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**2. Item Handling & Protection**
– **Item Protection**: We prioritize the safety of each item. All goods are handled with care and transported using industry-standard practices. We provide protective padding and shrink wrap as needed.
– **Prohibited Items**: Hazardous materials, flammable items, firearms, illegal substances, and any items that violate state or federal laws are not permitted for transport. Please ensure that all shipped items comply with these regulations.
**3. Privacy and Discretion of Client Information**
Discounted Moving LLC values and respects client privacy:
– **Address Confidentiality**: We maintain discretion for all client addresses—past and present—and ensure that personal address details remain confidential throughout the moving process.
– **Item Confidentiality**: Information regarding specific items transported is kept private, and only essential personnel are informed to provide moving services.
– **Data Security**: Client data, including contact information, addresses, and details about items moved, is securely stored and accessed solely for the purpose of completing the moving service.
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**4. Scheduling & Delivery**
– **Scheduling**: Moving dates and times are scheduled in advance to ensure proper coordination. We require at least 48 hours’ notice for standard moves and offer last-minute services when availability permits.
– **Delivery Timing**: We strive to deliver items within the agreed-upon timeframe. Clients are notified in case of delays due to unforeseen circumstances, such as inclement weather, traffic, or road closures.
– **Delivery Coverage**: Our primary service locations include Florida, Texas, New York, Georgia, and Illinois. For moves outside these regions, please contact us to verify service availability.
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**5. Shipping Rates**
– **Local Moves**: Charges are based on the number of movers, truck size, and hours required.
– **Long-Distance Moves**: Rates for long-distance services depend on mileage, labor, and specific client requirements. For an accurate estimate, please request a quote.
– **Additional Fees**: Additional charges may apply for specialty items, oversize items, or specific client requests such as expedited delivery. These fees will be communicated and agreed upon before service.
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**6. Damage Claims**
Discounted Moving LLC takes all possible measures to prevent damage; however, if damage occurs:
– **Reporting Damages**: Claims must be reported within 48 hours of delivery completion. Please provide photographic evidence and a description of the damage.
– **Resolution Process**: We will assess each claim individually and may offer repair, replacement, or a partial refund based on the item’s value and the extent of damage.
– **Insurance**: We offer additional insurance options for clients who prefer increased protection during their move.
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**7. Cancellations & Refunds**
– **Cancellations**: Clients may cancel scheduled moves up to 48 hours before the service date. Cancellations within 48 hours may incur a cancellation fee.
– **Refunds**: Refunds are provided on a case-by-case basis. Refund eligibility is determined by the timing of the cancellation and any advance preparations made for the move.
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**8. Contact Information**
If you have questions or require clarification regarding our Shipping Policy, please contact us:
– **Email**: info@discountedmoving.com
– **Phone**: 855-882-7494
– **Mailing Address**: 1000 Savage CT, Longwood, FL 32750
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Discounted Moving LLC reserves the right to modify this Shipping Policy at any time. Updated policies will be posted on our website, and clients with scheduled moves will be notified of any significant changes. Thank you for choosing Discounted Moving LLC for your moving and relocation needs.